General Service Terms & Conditions

A. Overview

This website and the Airbot mobile application are operated by Airbot Technology Pte. Ltd. ("Airbot"). Throughout this site and mobile application, the terms "we", "us", and "our" refer to Airbot. Airbot provides this website and the Airbot Connect mobile application, including all information, tools, and services available through these platforms to you (the "User"), conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.

By accessing our site or purchasing products from us, you engage in our "Service" and agree to be bound by these terms and conditions ("Terms of Service" or "Terms"), including any additional terms, conditions, and policies referenced herein or accessible via hyperlink. These Terms of Service govern all users of the site, including but not limited to browsers, customers, merchants, vendors, and/or content contributors.

Please read these Terms of Service carefully before using our website. By accessing or using any part of this site, you agree to be bound by these Terms. If you do not accept all terms and conditions of this agreement, you may not access the website or use any services. Where these Terms of Service constitute an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to our current platform will be subject to these Terms of Service. The most current version of these Terms is available on this page. We reserve the right to update, modify, or replace any part of these Terms by posting changes on our website. It is your responsibility to periodically review this page for updates. Your continued use of or access to the website following changes constitutes acceptance of those modifications.

Our online store is hosted on Lazada, Shopee, Tiktok, Amazon, Shopify Inc.], which provides the e-commerce platform enabling us to sell products and services to you.

B. Acceptable Use & Termination

Prohibited Use

You may not use Airbot products or the Service for any illegal or unauthorized purpose. In using our Service, you agree to comply with all applicable laws in your jurisdiction, including but not limited to intellectual property laws (such as copyright regulations).

Termination for Breach

Any infringement or non-compliance with these Terms constitutes a material breach. Airbot reserves the right to immediately suspend or terminate your access to the Service upon such breach, without prior notice.

C. Pricing, Service Modifications & Liability

Pricing Changes
Airbot reserves the right to adjust product pricing at any time without prior notice.

Service Modifications
We may modify, suspend, or discontinue the Service (or any portion thereof) without notice at our sole discretion.

Limitation of Liability
To the extent permitted by law, Airbot shall not be liable to you or any third party for:
(i) Price changes,
(ii) Modifications to the Service,
(iii) Service suspensions, or
(iv) Discontinuation of the Service or any product.

D. Information Accuracy & Corrections

Potential Inaccuracies

Information presented on our website or through the Service (including product descriptions, pricing, promotions, shipping charges, delivery timelines, and inventory availability) may occasionally contain errors, inaccuracies, or omissions.

Correction Rights

Airbot expressly reserves the right to:

  • Correct any errors, inaccuracies, or omissions;
  • Modify or update information;
  • Cancel orders where information is materially inaccurate
    (at any time without prior notice, including after order submission).

No Update Obligation Except as required by Singapore law:

Airbot undertakes no obligation to update, amend, or clarify information on the Service or related platforms. The presence of a "last updated" date does not indicate all information has been modified.

E. Service Disclaimers & Liability Limitations

Service Performance

Airbot does not guarantee uninterrupted, timely, secure, or error-free operation of the Service. Results obtained through the Service may not be accurate or reliable.

Service Availability

You acknowledge that Airbot may: Suspend the Service indefinitely, or Discontinue the Service entirely without prior notice.

User Responsibility

Your use of (or inability to use) the Service is at your sole risk. All products and services delivered through the Service are provided "as is" and "as available" without warranties of any kind.

Warranty Exclusion

  • To the fullest extent permitted by Singapore law, Airbot expressly disclaims all implied warranties, including:
  • Merchantable quality
  • Fitness for particular purpose
  • Durability
  • Title
  • Non-infringement
  • Limitation of Liability

In no event shall Airbot, its directors, employees, affiliates, or suppliers be liable for:

  • Any direct/indirect damages (including lost profits, revenue, or data);
  • Replacement costs;
  • Claims arising from;
  • Service use;
  • Product procurements;
  • Content errors;
  • Unauthorized access, whether based in contract, tort, negligence, or strict liability.

Jurisdictional Compliance

Where Singapore law prohibits exclusion of certain damages, Airbot's liability is limited to the maximum extent permitted by the Consumer Protection (Fair Trading) Act and Sale of Goods Act.

F. User Indemnification Obligations

You agree to indemnify, defend, and hold harmless Airbot Pte. Ltd., its parent companies, subsidiaries, affiliates, officers, directors, employees, contractors, licensors, suppliers, and service providers (collectively, the "Airbot Parties") from and against any third-party claims, demands, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

Your breach of these Terms of Service or incorporated policies;

Your violation of any applicable law or regulation; or

Your infringement of any third-party rights (including intellectual property or privacy rights).

This indemnification obligation survives termination of your account or cessation of Service use.

G. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.

H. Amendments to Terms of Service

Modification Rights

  • Airbot reserves the exclusive right to:
  • Update,
  • Modify, or
  • Replace any portion of these Terms by posting revised terms on our website.
  • Such changes become effective immediately upon posting.

User Obligations

You are solely responsible for:

  • Periodically reviewing this page for updates;
  • Monitoring the "Last Updated" date at the top of these Terms.

Implied Acceptance

Your continued use of Airbot's website, mobile application, or Service after any modification constitutes binding acceptance of the revised Terms.

I. Return Policy

Pre-purchase Checklist

  • Airbot product dimensions fit your intended space
  • Airbot Digital door locks are compatible with your door (thickness/type)
  • Airbot TV and brackets are suitable your wall type

Contact support@airbot.com.sg or 
WhatsAPP +65 9460 9606 for assistance.

Acceptable Return Reasons

You may request returns within 7 calendar days of delivery only for:

  • Incorrect item received
  • Product materially differs from website specifications

Mandatory Return Conditions

  • Valid proof of purchase (order number + receipt)
  • Product in new, unopened condition with:
  • Original packaging & accessories
  • All manuals/warranty cards
  • Unused free gifts
  • Never installed/used

Non-Returnable Situations

Returns are not permitted for:

  • Opened packaging (if item matches order)
  • Installed or used products
  • Change of mind (size/color/model preference)
  • Mounted TV brackets

Refund Terms & Policy

Product Payment : Refunded via original payment method
Delivery Fees : Non-refundable
Promo Vouchers : Value forfeited; only cash paid refunded
Climate Vouchers : Non-refundable
Processing Time : Up to 14 working days after return inspection