TV Installation Terms & Conditions

1. Height Restrictions & Fees

For TVs ≤65 inches:

Maximum standard mounting height: 180cm from BOTTOM of TV

Excess height surcharges:

181cm-220cm: +$20 SGD
221cm-260cm: +$40 SGD
261cm-300cm: +$60 SGD

For TVs >65 inches requiring elevated mounting:

Mandatory site survey (scheduled within 48 business hours)

Minimum $200 SGD surcharge covering:

Specialized lifting equipment
Enhanced technician labor
Elevated work insurance
Structural assessment

2. Readjustment Fee

Applied during technician's onsite visit:

Service Fee

Initial installation - Complimentary
First readjustment request - Complimentary
Second readjustment request - $30 SGD

Note: Readjustments limited to minor positioning changes on pre-installed Airbot mounts. Structural remounting requires new service booking.

3. Repositioning Service & Warranty

Applicable when remounting requires new drilling:

TV Size & Fee (SGD)

32" to 65" - $50
75" and above - $100

Service Includes:

1-Year Installation Warranty:
Coverage: Mounting integrity, bracket stability
Exclusions: Wall damage, customer modifications

Damage Insurance:

Full product replacement if TV damaged during repositioning
Exclusions: Pre-existing defects, improper wall structures

4. Onsite Support Fee

Extended Service Requests

A minimum fee of $20 SGD per item applies to after-sales onsite services including:

System upgrades
Configuration changes
Additional sales consultations
Requested outside standard installation scope

Fee Covers:

Technician labor
Administrative processing
Express service premium
Workmanship guarantee
Third-party installer coordination

5. Staircase & Non-Standard Delivery Charges

Staircase Fees

TV Size Fee per Level (SGD)
Up to 75" $10
86" and above $30

Conditions

Payable to delivery team before commencement

Applies when elevator access is:

Unavailable
Insufficient for product dimensions

Includes:

Specialized labor
Equipment insurance
Safety compliance measures

Oversized Package Surcharge

$200 SGD minimum when packaging cannot fit in elevator, covering:

Equipment rental (stair climbers/hydraulic lifts)
Minimum 3-person crew
Elevated risk insurance
Crane coordination (if required)

6. Delivery Rescheduling & Failed Attempt Fees

Applicable Charges

Minimum $30 SGD fee for:

Delivery date changes requested <48 hours before appointment
Failed deliveries (customer unavailable/inaccessible premises)

Fee scales with order volume and distance

Fee Covers:

Labor & vehicle costs
Administrative processing
Mileage compensation
Third-party service penalties

Notification Requirement

You must contact us within 8 business hours of delivery confirmation via:

support@airbot.com.sg
WhatsAPP +65 9460 9606

"Same-day cancellations incur full delivery fee + $30 surcharge"

7. Refund Processing Fee

Mandatory Charge:

$30 SGD per item for approved refund requests
Deducted from final refund amount

Fee Covers:

Initial delivery cost recovery
Administrative processing
Mileage reimbursement
Payment gateway reversal fees

Key Conditions:

Airbot reserves the right to reject unreasonable requests

Non-refundable components:
Original delivery fees
Climate vouchers
Used promotional credits

8. Wall Surface Disclaimer

For wall surfaces such as marble, tile, stone, granite, or brick, please note that no warranty will be provided for any cracks or breakage resulting from drilling. The Airbot authorized installation team will inform customers of this risk beforehand.

We can still proceed with installation on these surfaces upon request, with an additional charge of no less than $60, due to the need for specialized tools (e.g., diamond drill) and extra time required.

9. TV Configuration Exclusions

Personalized TV configurations such as picture settings, sound adjustments, and cable/wire routing are not included, unless otherwise arranged with Airbot’s authorized personnel.

However, we do provide basic product setup, introductory training, and basic cable management as part of the standard installation service.

10. Standard Installation Scope

The standard installation service includes:

Mounting the Airbot TV to the wall using Airbot wall brackets.
Reconnecting existing cables to the new TV setup.

11. Basic Product Training

This includes:

Setting up and navigating the TV operating system.
Connecting to Wi-Fi/WLAN.
Accessing local TV channels.
Demonstrating the operation of the TV wall mount.

Please note: Assistance with personal account setup (e.g., Google, Netflix) is not included to protect your personal data and privacy.

12. Basic Cable Management

This includes:

Organizing visible cables using the built-in cable management features on the TV mount;
Neatly arranging exposed wires through TV stands or along surfaces without the use of external accessories.

Not included:

Running cables behind walls;
Installing tubing or raceways;
Providing or installing additional cable management accessories.

13. External Equipments

Installation or setup of external devices (e.g., soundbars, consoles) is not included, unless specifically agreed upon in advance with Airbot’s authorized personnel.

However, we will reconnect any existing cables from the previous TV setup at the mounting location, where applicable.

14. Concealed Pipes & Wiring Disclaimer

Airbot will not be held liable for any damage to concealed water pipes or electrical wiring within the wall unless the customer informs the installation team of their presence before installation begins.

To minimize risk, our team will use a stud detector to scan for hidden wires, pipes, or cables before drilling.

15. Wall Surface Condition and Minor Cracks

In cases where drilling may cause minor cracks, paint peeling, or surface tremors due to the age or condition of the wall, Airbot will provide basic wall touch-up using putty.

Please note that wall repainting is not included, except for white paint (subject to availability).

16. Damage Reporting Protocol

If any damage occurs during installation, customers are required to follow the official damage reporting and resolution procedure as advised by Airbot’s authorized personnel.

Solutions or resolutions will only be provided after a full investigation has been conducted by Airbot’s appointed personnel, which may take 1 to 2 working days.

17. Mandatory Reporting Requirements

In the event of damage, customers must:

Report the issue within 24 hours to the Airbot support team;
Provide clear photo and video evidence of the damaged area, item, or property;
Ensure that no alterations are made to the affected area until the investigation is completed;
Delayed reporting or modifications to the scene may impact the validity of the claim and investigation outcome.