The average usage time is about 15 mins for a fully charge battery. It gets shorter over time. I have enquired if you sell spare battery during the purchase but no one gets back to me on this. It is also not available on your website. Would you consider including the battery in the spare items list. It will be much more convenient for us user. Thanks.
Hi there,
Thank you for your feedback on the Airbot Hypersonics PRO Smart Vacuum Cleaner. We apologize for any inconvenience caused by the shorter usage time of the fully charged battery. We are currently working on improving the battery life of our product. As for spare batteries, we do not currently sell them separately, but we will definitely consider adding them to our list of spare items for your convenience. Thank you for bringing this to our attention. Please let us know if you have any further questions or concerns.
Alternatively you can reach out to us at this WhatsApp number, +65 9460 9606 to purchase Airbot Hypersonics Pro Battery
Best Regards,
Customer Service Team
Handle stand elevates the stick limiting the reach under sofa seat.
Battery capacity 50% left after almost two years.
Hi there, thank you for your review! We appreciate your feedback regarding the handle stand and battery for our Airbot Hypersonics PRO Smart Vacuum Cleaner. We will definitely take note of your comments and work towards improving these features for a better cleaning experience. Thank you for choosing our product and for your continued support. Have a great day!
Purchased a wrong item, wrote in to ask if it was possible to have it changed, stating that I will cover the cost of delivery. No response. Will not support your brand again.
![[Acc] iClean/PRO/MAX Parts](https://cdn.shopify.com/s/files/1/0055/1623/0729/files/iclean_pro.jpg?v=1717139255)
Dear valued customer,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. We strive to provide excellent customer service and we understand the importance of flexibility in our business. We regret that we did not meet your expectations in this situation. We will make sure to communicate better in the future. Thank you for your feedback and we hope to have the opportunity to serve you better in the future.
Can you provide us your order number so that we can follwo up with you regarding this mattter?
Best regards,
Airbot CS team
Product is okay. Service unacceptable. After 2 weeks one part needed replacement. It was practically impossible to reach anyone from airbot.
We had to go to lazada and buy the other part.
Its not even a money thing. Its just not showing any respect to your clients.
The battery Is working since I purchased the last order. Very good. If any spare part down I will purchase again
![[Acc] Hypersonics PRO/MAX Parts](https://cdn.shopify.com/s/files/1/0055/1623/0729/files/acchyp-promax-parts-cathay-electronics-sg-1.jpg?v=1717075308)
Value For Money:Yes
Performance:Ok
Best Feature(s):NA
Performance:bottle leaking
Best Feature(s):matches airbot
Value For Money:good
500ml bottle can use ~50 times cos 10-15ml per clean tank. Have to buy cos its the only cleaning solution to match w airbot robotic vacuum. Works fine but bottle leaking so had to transfer it out :/
