Warranty Terms & Conditions

 

Warranty Coverage

Airbot Technology Pte. Ltd. is committed to providing top-notch service for all our small home appliances, personal care products, and accessories. Our warranty is automatically activated once your product is shipped, and it covers major electronic components and the motor.

What Our Warranty Covers

  • Manufacturing Defects: Any issues that arise from the manufacturing process.
  • Major Electronics Components: Including circuit boards and sensors.
  • Motor: Ensuring that your Airbot product runs smoothly and efficiently.

What Our Warranty Does Not Cover

While we strive to ensure that our products are of the highest quality, there are a few things our warranty does not cover:

  1. Human Error: Damages resulting from misuse, misconduct, or any human mistake.
  2. Mechanical Damage: Scratches, dent marks, or any other mechanical marks that do not affect the product's functionality.
  3. Battery Degradation: Natural wear and tear of the battery over time.
  4. Consumable Parts: Items such as fluffy brushes, fluffy rollers, HEPA filters, roller wheels, main brushes, wind tubes, flexi piping, dust cups, dirty water tanks, and clean water tanks that are subject to regular wear and tear.

How to Claim Your Warranty

For a seamless warranty service, please follow these steps:

  1. Inspection and Replacement: After our engineers inspect your product, any faulty components will be replaced with brand-new parts.
  2. Return Shipping: The warranty return fee is covered by you, our valued customer, while the re-delivery fee is on us.
  3. Usage Policy: Once the product is unboxed and used, returns or refunds are not accepted due to warranty activation and hygiene reasons.

Our Service Hours and Location

Feel free to drop off your product at our service center during the following hours:

  • Monday – Friday: 9:00 AM – 5:30 PM, avoid lunch break from 1:00 PM - 2:00 PM
  • Saturday: 9:00 AM – 5:00 PM
  • Sunday and Public Holiday: Off Duty

Drop Off Service Point

North : 7 Gambas Crescent, #03-09, S757087
Centre : 69 Ubi Road 1, #09-16, S408731 ( Opening Soon )

Contact Number: +65 9460 9606

Important Notes

  • Airbot Technology Pte. Ltd. reserves the right to determine the eligibility of warranty claims.
  • We also reserve the right to decide whether a part should be repaired or replaced.
  • Any repair or replacement is limited to the defective part only, and parts replaced may vary in color and texture from the original products.
  • The warranty is non-transferable and applies only to the original purchaser. Any attempts to transfer the warranty will void it.

Limitations of Warranty

  • Airbot Technology Pte. Ltd. reserves the right to determine whether the warranty may be claimed.
  • We reserve the right to determine whether a part should be repaired or replaced.
  • Any repair or replacement under this warranty is limited to the defective part only.
  • Parts replaced under this warranty may vary in color and texture from the original products.
  • The warranty will be discontinued immediately if the product becomes defective due to misuse, abuse, or lack of proper care and maintenance.
  • Airbot Technology Pte. Ltd. warranty applies to the original purchaser only. All subsequent owners of Airbot products acquire them “as is”. Any attempt to transfer the warranty in violation of this paragraph will void the warranty.

We hope this information helps you enjoy your Airbot products with peace of mind. Happy cleaning and beautifying your homes!

Warm regards,

The Airbot Family